Resume
 PDF (88kb)
Skills
User Experience Research and Design
Conducting interviews, usability studies (formal and informal), contextual inquiry, task analysis, ethnographic fieldwork, affinity diagrams, persona development, generating design requirements.
Effective Team Member and Leader
Effectively and efficiently working with (or leading) multi-disciplinary teams through all steps of product design. Experience includes defining dynamic priorities, delegation, synthesizing and presenting findings/designs.
Software and Tools
Experienced using wide range of software, including Apple and Windows OS in collaborative environments, standard Office software and design/prototyping tools such as OmniGraffle, Photoshop, Dreamweaver, InDesign, iMovie, and whiteboards.
Work Experience
Teaching Assistant: Intro to Technical Writing, 2006-Present
University of Washington, Department of Technical Communication, Seattle
- Teach undergraduate engineering students the fundamentals of technical communication.
- Plan and present lectures and other activities for each class.
- Offer one-on-one help to students with their writing.
- Act as solo instructor for seven consecutive quarters with consistently high student evaluations.
HCI Consultant, 2007
Usability Architects, Kirkland
- Developed writing and design guidelines for Microsoft Support based on research, iterative usability tests and subject matter experts.
- Evaluated documents against heuristic guidelines.
- Generated criteria for usability testing.
- Created extensive comparative and competitive analysis of top online support sites.
Documentation Coordinator, 2006
Sienna Software, Seattle
- Produced and edited multiple manuals, tutorials and web help systems for medical database software.
- Coordinated software/documentation changes with software developer.
DTP Team Lead, 2005-2006
Wasser Studios, Seattle
- Managed 10-person DTP team on large-scale document translation projects.
- Applied and corrected styles and content in multiple languages using Microsoft Word and Adobe Framemaker.
- Redesigned internal workflow process, resulting in faster deliverables.
Worked with a large team of writers, editors and clients on strict deadlines.
Computer Support Analyst II 2000-2005
University of Washington, Department of Otolaryngology, Seattle
- Wrote, edited and tested software documentation and tutorials for worldwide distribution and internal documentation.
- Managed technical writing team.
- Created and tested software, installers and web help systems.
- Conceptually and graphically designed interfaces, logos and icons.
- Managed sole phone and email support for globally distributed clinical relational database.
- Implemented HIPAA compliance for department including creating policy, designing and executing remediation process.
Production Coordinator 1998-2000
Entros, Seattle
- Created graphics and sound design for large-scale multimedia events.
- Developed and tested customized social interactive games for Microsoft, Amazon. Boeing, San Francisco ESPN X-Games, Niketown convention.
Education
M.S., Technical Communication: User-Centered Design
University of Washington
Expected graduation: June, 2008.
Cumulative GPA: 3.9
B.A., English: Creative Writing
University of Washington
1996-2000
Cumulative GPA: 3.3
Professional and Academic Affiliations
|
